---
title: "Glossary"
description: "Plain-language definitions of the terms Websyi uses: AI website, chatbot, AI agent, business automation, workflow, CRM handoff, lead capture, discovery call, handover, and more."
canonical: "https://websyi.com/glossary/"
doc_version: "1.0"
last_updated: "2026-09-04"
---
# Glossary

Plain-language definitions of the terms used across Websyi's services, process, and packages.

## What Websyi builds

### AI website

A business website built with lead capture, analytics, CRM handoff, and AI-powered customer journeys, so visitors become enquiries without manual follow-up.

### AI chatbot

A conversational assistant trained on your business knowledge that handles sales, support, FAQ, booking, and lead qualification conversations.

### Custom AI agent

Software that does work rather than only answering questions: it researches, writes, summarizes, classifies, responds, and triggers workflows, internally or for customers.

### Business automation

Connecting emails, forms, spreadsheets, CRMs, and documents so reminders, reporting, and follow-ups run without someone doing them by hand.

### AI marketing system

A repeatable marketing process made of content pipelines, campaign workflows, lead magnets, follow-up systems, and performance tracking.

### Custom AI tool

A lightweight internal application such as a dashboard, document processor, knowledge search tool, or business assistant built around one clear job.

## How systems work

### Workflow

The sequence of steps a piece of work actually follows in a business, from the first trigger to the finished result. Websyi maps this before choosing any tool.

### Lead capture

Collecting a visitor's details and intent through forms, chat, or booking so the enquiry reaches the right person or system.

### CRM handoff

Passing a captured lead into the customer relationship management tool the business already uses, with the context needed to follow up.

### Trigger

An event, such as a form submission or a new email, that starts an automated workflow.

### Human approval

A step where a person reviews and confirms an automated action before it reaches a customer, a contract, or an invoice.

### Knowledge base

The documents, FAQs, and business information a chatbot or agent is trained on so its answers match how the business really works.

## How Websyi works with you

### Project context

The short description a client sends to start: what the business does, the workflow that takes the most time, tools in use, and what a good result looks like.

### Discovery call

A short conversation after the project context is received, used to confirm the workflow and the outcome before a scope is written.

### Scope

The written description of what will be built, what it connects to, and what is out of scope, shared with a timeline before work begins.

### Package

A starting point for one clear business outcome, such as AI Website Starter or Business Automation System. Packages are not fixed price lists.

### Handover

The documentation and walkthrough delivered at launch so the client's own team can operate the system without Websyi.

### Improve phase

The optional review after launch where usage is examined and the system is refined or extended.


## Sitemap

See the full [sitemap](https://websyi.com/sitemap.md) for all pages.