Industries
AI systems for retail and e-commerce.
Shoppers want order and product answers now, and campaigns take too long to produce by hand. Websyi puts the answers in the chat and turns marketing into a repeatable pipeline.
Where the time goes
- Where-is-my-order and product questions repeated all day
- Abandoned enquiries and customers who never get a follow-up
- Campaign content and promotions produced one at a time
Use cases
What AI does for retail and e-commerce, and why it helps.
- 01
Order and delivery support
A chatbot connected to your order data that answers status, delivery, return, and exchange questions without a support ticket.
- 02
Product guidance
Answers about sizes, materials, compatibility, and availability drawn from your catalogue, with a link to the right product.
- 03
Follow-up automation
Customers who asked but did not buy, or who bought once, receive timely follow-ups and offers you define.
- 04
Campaign pipeline
Product descriptions, campaign copy, and social posts produced from one brief through a content pipeline your team approves.
What you need
What using AI in retail and e-commerce requires from you.
None of this needs to be perfect before we start. Discovery is where we collect it together, and anything missing becomes part of the scope.
Product and order data the system can read (store platform, feed, or spreadsheet)
Your return, exchange, and delivery policies written down
Access to the tools already in use (calendar, CRM, email, spreadsheets) so the system connects to them rather than replacing them
Brand voice and offer rules for anything generated for customers
A decision on which messages a person must approve before they reach a customer
One person on your side who can answer questions during the build and own the system after handover
What we build
The services that fit retail and e-commerce.
AI Chatbots
Sales, support, FAQ, booking, and lead qualification bots trained on business knowledge.
- Sales and lead qualification
- Support and FAQ
- Booking
- Trained on your business knowledge
AI Marketing Systems
Content pipelines, campaign workflows, lead magnets, follow-up systems, and performance tracking.
- Content pipelines
- Campaign workflows
- Lead magnets and follow-up systems
- Performance tracking
Business Automation
Automated workflows for emails, forms, spreadsheets, CRMs, documents, reminders, reporting, and follow-ups.
- Emails, forms, and spreadsheets
- CRM and document workflows
- Reminders and reporting
- Follow-ups
Working system
What day to day looks like once it runs.
- Order, delivery, and product questions answered on the spot
- Customers who enquired but did not buy receive a follow-up
- Campaign content and promotions produced through one pipeline
A good first system
AI Chatbot for Business
A sales, support, FAQ, or booking bot trained on your business knowledge and connected to your follow-up flow.
Best for: Teams answering the same sales, support, or booking questions every day.
- Sales, support, FAQ, or booking bot
- Trained on your business knowledge
- Connected to your follow-up flow
- Human approval for sensitive replies
Process
From idea to working system.
Every project starts with a clear business problem, becomes a mapped workflow, and ends as a usable system your team can operate.
Discover
Map the business problem, the current workflow, and what a working result looks like.
Design
Define the system: pages, data, integrations, and where AI is actually useful.
Build
Develop the website, tool, or agent on clean, maintainable foundations.
Automate
Connect forms, email, spreadsheets, CRM, and documents into one flow.
Launch
Test, hand over documentation, and put the system into daily use.
Improve
Review what the team actually uses, then refine and extend the system.
Contact
Ready to build your first AI-powered business system?
Send the project context and Websyi will turn it into a clear scope, timeline, and implementation plan.
- Projects and enquiries
- info@websyi.com